Shipping and Return Policies
Returns Policy
At All Eternity Designs, we want you to be completely satisfied with your purchase. If you're not happy with your order, we’re here to help.
Returns & Exchanges
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You may return eligible items within 10 days of receipt for a refund or exchange.
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Items must be unused and in the same condition as received.
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Certain items, such as [list non-returnable items, e.g., personalized items, perishable goods, gift cards], are non-refundable.
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To initiate a return, please contact our support team at Alleternitydesigns@gmail.com with your order details.
Refunds
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Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 5 business days, and a credit will automatically be applied to your original payment method.
Return Shipping
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Customers are responsible for return shipping costs unless the item was received damaged or defective.
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We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
For any questions regarding returns, contact us at Alleternitydesigns@gmail.com.
Merchant's Shipping Policy
Processing Time
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Orders are processed within 5 business days (excluding weekends and holidays).
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You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Times
We offer the following shipping options:
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Standard Shipping: Estimated delivery in 7 days. Shipping times may vary based on location, carrier delays, or unforeseen circumstances.
Lost or Delayed Shipments
If your order is significantly delayed or lost in transit, please contact us at Alleternitydesigns@gmail.com, and we will assist you in resolving the issue.